Shipping policy
SHIPPING POLICY
Last Updated: September 2, 2026
At Pudding Skin Boutique, we want our customers to have clear and reliable information about how orders are processed and delivered. This Shipping Policy explains our shipping coverage, processing times, delivery options, shipping costs, tracking, and the steps to follow if a shipment is delayed, lost, damaged, or returned.
Please review this policy before completing your purchase.
1. Shipping Coverage
Pudding Skin Boutique currently ships to eligible addresses within the United States.
Available shipping methods may vary depending on the destination, order value, package size, product availability, and carrier service coverage.
Certain locations, including some P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, or destinations outside standard carrier service areas, may have limited shipping options.
The shipping methods available for your order will be displayed at checkout.
2. Order Processing Time
Most orders are processed within 1–3 business days after payment has been successfully authorized.
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time is separate from shipping transit time.
Orders may require additional processing time during holidays, promotional periods, periods of high demand, severe weather, inventory disruptions, or other events affecting normal fulfillment operations.
If we are unable to ship your order within the timeframe communicated at the time of purchase, we will provide any notice and customer options required under applicable U.S. law.
3. Shipping Rates
Pudding Skin Boutique currently offers the following shipping options for eligible U.S. orders:
Express Shipping: $15.00
Standard Shipping — Orders $70.00 and up: FREE
Standard Shipping — Orders $0.00–$69.99: $8.00
The available shipping method and final shipping fee will be displayed at checkout before payment is completed.
Free Standard Shipping applies to eligible orders with a subtotal of $70.00 or more.
Unless otherwise stated at checkout or during a promotion, eligibility for free shipping is generally calculated after applicable discounts and before taxes.
Pudding Skin Boutique may occasionally offer temporary shipping promotions. Any special conditions or eligibility requirements will be displayed with the relevant offer.
4. Estimated Delivery Times
Estimated delivery times for most eligible U.S. orders are:
Standard Shipping
Processing time: 1–3 business days
Estimated carrier transit: 3–7 business days
Estimated total timeframe: approximately 4–10 business days
Express Shipping
Processing time: 1–3 business days
Estimated carrier transit: 1–3 business days
Estimated total timeframe: approximately 2–6 business days
Transit time begins after the order has been processed and accepted by the carrier.
All delivery timeframes are estimates unless a delivery service is expressly stated as guaranteed at checkout.
Actual delivery times may vary because of holidays, severe weather, carrier congestion, transportation interruptions, local delivery conditions, inaccurate addresses, or other circumstances outside our reasonable control.
5. Shipping Carriers
Pudding Skin Boutique may use established shipping carriers or logistics providers based on the destination, package size, service availability, and fulfillment requirements.
The carrier used for a particular order may vary.
Where available, carrier information and tracking details will be provided after the order has shipped.
6. Tracking Your Shipment
After your order has been dispatched, you will generally receive a shipping confirmation containing tracking information through the email address or other contact information provided during checkout.
Tracking updates may take up to 48 hours to appear in the carrier's system after a tracking number has been issued.
If tracking does not update for an extended period, contact us at support@lavisea.online and include your order number.
7. Shipping Delays
Unexpected delays may occur because of severe weather, carrier disruptions, holiday volume, transportation issues, emergencies, or other circumstances.
If Pudding Skin Boutique becomes aware that your order cannot be shipped within the timeframe originally communicated, we will provide any notice and available customer options required by applicable law.
Where applicable, this may include the option to accept a revised shipping timeframe or cancel the affected order and receive an appropriate refund.
8. Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Before placing your order, please confirm:
Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP Code
If you notice an address error after placing your order, please contact support@lavisea.online as soon as possible.
We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once fulfillment has started or the package has been transferred to the carrier.
9. Returned or Undeliverable Shipments
A package may be returned because of:
Incorrect or incomplete shipping information
Invalid delivery address
Repeated unsuccessful delivery attempts
Failure to collect a package
Refused delivery
If your shipment is returned, please contact Pudding Skin Boutique.
We will review the circumstances and provide the available resolution, which may include reshipment or another appropriate option.
Additional shipping charges may apply to customer-requested reshipments where permitted by applicable law.
10. Lost Packages
If a package appears to be lost in transit, please:
Review the latest carrier tracking information.
Confirm that the shipping address on your order is correct.
Check the delivery area, mailbox, household members, neighbors, building personnel, or mailroom where applicable.
Contact the carrier if additional delivery information may be available.
Contact Pudding Skin Boutique if the package still cannot be located.
We will review the available order and tracking information and assist with the appropriate next steps.
Nothing in this policy limits rights available to customers under applicable law for merchandise that is not delivered.
11. Packages Marked as Delivered
If tracking indicates that your order was delivered but you cannot locate it, please first check the surrounding delivery area and confirm whether another person at the delivery address may have accepted the package.
You may also contact the carrier for additional delivery details.
If the shipment remains missing, contact support@lavisea.online with your order number so we can review the available tracking information.
12. Damaged Shipments
If your order arrives damaged, please contact us as soon as reasonably possible.
Please provide:
Your order number
A description of the damage
Clear photographs of the affected item
Photographs of the shipping packaging, when available
Please retain the item and original packaging until the matter has been reviewed, as these materials may be required for a carrier claim.
Any applicable replacement, refund, or other resolution will be handled in accordance with our Return and Refund Policy and applicable law.
13. Missing or Incorrect Items
Please inspect your order after delivery.
If an item is missing or you receive a product different from what you ordered, contact support@lavisea.online with your order number and details of the issue.
We will review the order information and work toward an appropriate resolution.
14. Order Changes and Cancellations
If you need to request an order change or cancellation, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate the request before fulfillment is completed.
However, once an order has entered fulfillment or has been shipped, changes or cancellation may no longer be possible.
After shipment, eligible returns will be handled under our Return and Refund Policy.
Nothing in this section limits any cancellation or refund rights available under applicable law.
15. Shipping Fees and Refunds
Shipping charges already incurred after an order has shipped are generally non-refundable, except where required by applicable law or where Pudding Skin Boutique determines that a shipping refund is appropriate.
If an eligible order is canceled before shipment, applicable shipping charges will be handled in accordance with our Return and Refund Policy and applicable legal requirements.
16. Taxes
Applicable sales taxes may be calculated and collected at checkout where required by law.
The amount of tax charged may vary depending on the shipping destination, products purchased, and applicable state or local tax requirements.
17. Holiday and High-Volume Shipping
Processing and transit times may be longer during major holidays, promotional events, severe weather, or periods of unusually high carrier volume.
Customers placing time-sensitive orders during these periods should allow additional time for delivery.
18. Changes to This Shipping Policy
Pudding Skin Boutique may revise this Shipping Policy from time to time to reflect changes in shipping practices, carrier services, rates, business operations, or applicable requirements.
The most current version will be posted on our website with an updated revision date.
19. Contact Information
For questions about shipping, delivery, tracking, or an existing order, please contact:
Pudding Skin Boutique
137 Shrewsberry Dr
New Market, AL 35761
United States
Phone: (256) 479-8900
Email: support@lavisea.online